Items can be returned for a refund to your original payment method within 30 days from the date of delivery, provided they are unworn, unwashed, unaltered, and still have their tags intact.
[For Online Purchases inside of Manila]
Request to return your order here. Select “Return an item” for your selected Order.
You must register your return before making a return. Without the returns registration, we're unable to process your Store Credit.
*Note
- Only one return request can be active at a time. If you need to submit another request, please contact us here for assistance.
- If you've submitted your return request online, there's no need to complete the physical return form included in your parcel.
You can return via our Philippines stores or at any Ninjavan drop off point. Use the original packaging if available, or use any suitable packaging. Ensure the parcel is securely sealed.
You will receive an email confirmation once you have submitted your return request.
Returns will be processed within 7-10 business days via your original payment method. You will receive an email once your refund is processed.
Returns via our Retail Stores (Free)
Return your item in store during store hours at any Love, Bonito store by placing it in the Online Returns Box during store hours.
Please ensure your return is dropped off within 7 days of creating your return request.
Ensure your Order Reference (LBPHXXXXXXXXX) is clearly indicated on your parcel before dropping it off in the box below.
Drop-Off via PUDO
* Please ensure your return is dropped off within 7 days of creating your return request.
- Return via Ninjavan drop off point
Book and drop your parcel off at a convenient location near you.
P300.00 returns fee will be deducted from your refund amount via the original payment method.
After submitting your return request, you will receive a confirmation email with your Tracking ID.
Visit your selected Ninjavan drop-off point and show your return confirmation email to the staff. A return label will be provided for you to attach to your parcel.
[For Online Purchases outside of Manila]
Return via self-arrange courier with a trackable service
If you're located outside of Manila, you can arrange your own courier with a trackable service. Once your package is on its way, please share the tracking details with us here
Send your parcel using a traceable mode of delivery to:
1H WAREHOUSE AIRSPEED
Asinan Gate 4 1709 Carlos P. Garcia Ave Ext Parañaque, Metro Manila, 1709
Name: Faith Lebantino / Elaihza Angobung
Please note:
- We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded.
- Do return your order to us via the methods stated above as unreceived returns via a non-traceable mode of postage will not be reimbursed.